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FAQ's

How professional is your message recording facility?

How many systems do I need for my business?

What is wrong with using a radio?

My business has multiple locations, but different types of customer, What do I do?.

How is the script written?

Who selects the music?

How does the client select the music?

Who installs the equipment?

Can I install the On Hold system myself?

What about temporary power fluctuations?

What about the loss of electricity?

How is the message changed?

What do I gain by using the On Hold system?

 

 

How professional is your message recording facility?
All digital, state of the art equipment and professional voices and engineering personnel combine to bring you the best in audio messages.

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How many systems do I need for my business?
Most business telephone systems only need One (1) message playback system. The On Hold Systems equipment provides the custom messages, YOUR existing telephone equipment provides the "on-hold" capability.

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What is wrong with using a radio?
Why do I need the On Hold system? All radio stations advertise something. Either there will be commercials for products or announcements about the radio station and requests for donations. Why confuse your customers with advertisements for competitors? On Hold Systems delivers your message directly to your customer. Plus, YOUR custom message is delivered and calms customers that may grow tired of waiting for assistance from your representatives.

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My business has multiple locations, but different types of customer, What do I do?
The On Hold system can provide a custom message(s) for each location.

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How is the script written?
We prepare a special questionnaire that is faxed or e-mailed to you to learn about your business. Through your answers, we prepare your script. . All messages are approved by the client BEFORE production.

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Who selects the music?
The Client selects the music, and choices range from classical to contemporary style. OR, we can use special music that is familiar to your customers, or fits a marketing campaign. Ask your representative for details.

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How does the client select the music?
ON Hold has a unique interactive demonstration system that showcases all of our selections. Even better, our system plays the music over the telephone, so music selections are demonstrated via the clients own telephone system. The playback is representative of what an actual customer will experience. Each selection is named and co-workers can dial-in and  help choose the music thats right for your business.

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Who installs the equipment?
On Hold Systems has an extensive, well-trained, professional dealer network that covers North America. Our dealers are able to schedule installation appointments and all are familiar with telephone systems of all types. It doesn't matter if your system is a small key system or a large PBX, On Hold Systems can interface to your existing telephone system.

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Can I install the On Hold system myself?
Absolutely. The OHS 2000 is designed for installation with telephone systems. Most telephone installations provide the connection for an "audio signal". The OHS 2000 uses the pre-supplied audio connection. Specialized systems may require the addition of an interface. All systems will require a suitable 120 VAC power receptacle.

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What about temporary power fluctuations?
Our standard equipment, the OHS 2000, is all digital and has a memory of automatic instructions. After the power resumes, the system will automatically locate the message and wait for indication of a caller being placed "on-hold." The system features a small speaker for verification of message status. Of course, our local dealer is ready to provide immediate service, any time and any place. Customers using Compact Disc players have also experienced good results, though different models behave differently after power is interrupted. Contact your representative for more details.

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What about the loss of electricity?
As systems require, (or if you are located in California) the OHS 2000 or a Compact Disc player can  be connected to a Uninterruptible Power Supply (UPS) device or a generator protected circuit. Your representative can provide more details.

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How is the message changed?
The On Hold update system is a feature that provides for messages to be changed every quarter or for special marketing campaigns. After the message is prepared, a special digital information chip for the OHS 2000 playback unit, is sent to your facility. Removal is S-I-M-P-L-E, FAST, and EASY. Literally, PLUG and PLAY. The built-in audio speaker allows playback and verification of the new message and music. Customers using a CD based system may need additional equipment to allow for immediate message playback. OR, CD based system customers call into the system to check on system status.

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What do I gain by using the On Hold system?
Happy Customers! We developed the On Hold system, to meet the needs of customers. Rather than listening to a commercial radio station and hearing an advertisement from a competitor, our system delivers your message directly to your caller, while they are "on-hold." We all know that waiting can be frustrating, our system helps to turn this experience into a positive one for the caller. At a minimum, we can Thank the customer for their call, review basic information, like the hours of service and locations. Used creatively, we can help inform customers of new services and special promotions. The choice is yours, click here to contact an On Hold representative.

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