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  Case Studies

These are actual clients of On Hold Systems. Read their business studies and listen to one of their custom messages. References are available if necessary, let us know what you need.

E-Retail Operation uses Custom Messaging

Hobby Circle is a leading WEB based retailer of model trains, cars, planes and other hobby related merchandise. While the primary communication is via e-mail and fax, many clients call to check on the status of orders and shipping details. The Hobby Circle operation has clients calling from throughout North America, and from locations in Asia. Through the use of On Hold system equipment, the customer listens to messages that are custom-written for Hobby Circle. The messages feature hours, web site information, and information relating to specials and bargains available on the web site.

The messages have earned the appreciation of the customers and many have commented on the useful information provided through the custom messages. Click here to listen to an actual message.

Car Rental Branch soothes customers waiting for assistance.

Best Car Rental is busy and sometimes as many as 40% of all customers needed to wait for the next available representative. Management implemented the On Hold system and noticed that customers were calmer and better prepared for conducting their reservations. The custom messages featured news about the reservation process and reminded customers to have necessary information like drivers license numbers and credit card information available. Each script was written by On Hold Systems writers, using the information provided by Best Car Rental. Listen to a message and see How the On Hold system can help your business.

Customers stay cool and get service

Superior Cooling exists to provide service. Of course, sometimes the representatives are not able to handle each call immediately. Meanwhile, customers are anxious and the lines keep ringing. Management installed an On Hold system with custom messages and now the representative answers the calls and places waiting customers "on-hold." Customers are pleased that their call has been acknowledged in a timely manner. The representative is able to finish each caller. After listening to a few brief announcements, the customer understands their wait, and learns about the other services provided by Superior Cooling. Of course, a strong "Thanks for Waiting" is incorporated into every message so that customers know that their business is appreciated. Each message is unique and tailored to YOUR business. Sample a message, click here for a listen.